The founder or senior leader is still the answer to every operational question.
Fractional executive leadership
Build the business you envisioned.We build the systems that get you there.
Peak Performance Group brings experienced COO, CFO, HR, and operational leadership into growing organizations that need more structure, better visibility, and stronger execution—without the overhead of a full executive team.
50+Years of combined leadership experience
3Core industries: legal, healthcare, logistics
1Integrated leadership partner
The power behind performance
01 — The needGrowth exposes every weakness in the way a business operates.
What worked with a small team often breaks under more clients, more employees, more locations, and more complexity. Decisions slow down. Managers solve the same problems repeatedly. Financial information arrives too late. The owner becomes the operating system.
PPG steps into that gap. We align leadership, financial insight, people systems, and operational execution so the business can grow without creating unnecessary chaos, risk, or dependence on a single person.
Signs you may need us
When growth is real—but the structure has not caught up.
These challenges are rarely caused by a lack of effort. They appear when the organization needs a higher level of leadership, clarity, and operating discipline.
Revenue is growing, but profitability and cash needs are difficult to predict.
Managers are working hard without shared priorities, scorecards, or accountability.
Processes change by person, department, or location—and important details get dropped.
The business has a strong vision, but implementation repeatedly loses momentum.
Hiring, onboarding, and performance conversations feel reactive instead of intentional.
Why fractional leadership
Senior leadership, built around what your business needs now.
Fractional leaders operate inside the business for a defined portion of time. The model gives you executive-level capability and accountability while preserving flexibility.
Executive capability now
Bring seasoned leadership into the organization before a full-time executive role makes financial or operational sense.
Focused expertise
Match the leadership mix to the actual constraint—operations, finance, people, implementation, or a combination.
Practical implementation
Move beyond recommendations with leaders who build the system, work with the team, and stay accountable for progress.
Flexible scale
Increase or reduce support as priorities change and your internal leaders become more capable and independent.
Leadership capabilities
The leadership your next level requires.
Engage one function or combine them into a coordinated leadership team. Every scope is designed around the constraint that is limiting performance today.
01Fractional COO
Executive operational leadership for organizations that have outgrown informal systems but are not ready for a full-time COO.
When this helps
Growth has created bottlenecks, unclear ownership, inconsistent execution, or a founder who is still carrying too much of the operation.
What we lead
- Company-wide operating priorities and execution plans
- Department accountability and performance rhythms
- Workflow redesign, KPI development, and capacity planning
- Leadership alignment and cross-functional problem solving
Expected outcome
A business that runs with greater consistency, accountability, and confidence—without depending on one person to hold everything together.
02Fractional CFO
Financial leadership that turns reporting into practical decisions about profitability, staffing, cash flow, and growth.
When this helps
Leadership can see revenue, but not always the full story behind margin, labor cost, cash needs, or which investments will produce the strongest return.
What we lead
- Budgeting, forecasting, and cash-flow visibility
- Executive financial dashboards and reporting rhythms
- Profitability analysis by service line or department
- Scenario planning and growth investment support
Expected outcome
Clearer financial decisions, healthier margins, and a leadership team that understands where the business is making—or losing—money.
03Fractional HR Director
People leadership that creates clearer expectations, stronger managers, and a more consistent employee experience.
When this helps
Hiring is reactive, managers handle issues differently, onboarding varies by department, or performance problems are addressed too late.
What we lead
- Role clarity, job descriptions, and organizational design
- Hiring, onboarding, training, and competency systems
- Performance management and manager coaching
- Practical policies, communication, and culture support
Expected outcome
A stronger team structure where people understand what success looks like, managers lead consistently, and accountability feels fair.
04Operations Management
Hands-on operational support that translates the leadership plan into reliable daily execution.
When this helps
The strategy is sound, but recurring tasks, follow-up, communication, documentation, or ownership gaps keep slowing progress.
What we lead
- SOP development and process documentation
- Project ownership and implementation tracking
- Meeting rhythms, scorecards, and follow-through
- Service delivery, quality, and client experience workflows
Expected outcome
Less operational noise, fewer dropped details, and processes your team can actually follow and sustain.
05Executive Advisory
A trusted operating perspective for owners and executives navigating growth, change, or complex organizational decisions.
When this helps
Leaders need experienced, objective guidance but do not need another consultant who delivers a presentation and disappears.
What we lead
- Strategic planning and priority setting
- Organizational change and leadership transitions
- Decision support for expansion and restructuring
- Executive coaching and leadership-team facilitation
Expected outcome
Better decisions made faster, with a practical partner who understands both the strategy and the work required to execute it.
Industries we understand
Complex, people-powered organizations.
Our experience is strongest where client service, compliance, workflow, financial performance, and employee execution are closely connected.
Law Firms
Case-flow accountability, intake and conversion, client communication, staffing models, matter-stage visibility, settlement operations, and financial performance.
Healthcare Practices
Patient access, multi-site consistency, clinical support workflows, staff competencies, provider capacity, quality controls, and sustainable practice growth.
Growing Organizations
Organizational design, management systems, operating rhythms, financial clarity, process standardization, and strategic execution during expansion or change.
The leaders behind your growth
You are not buying a report. You are bringing experienced leaders into the business.
PPG’s founders are the product: three operators with complementary strengths who know how to diagnose complexity, lead people through change, and stay close enough to implementation to produce a measurable result.
0120+ years leadership experience
Founder · Executive Operations & Revenue Strategy
Niurka Santateresa
Niurka brings seasoned COO-level leadership to organizations that need stronger operational control, financial discipline, and a clearer path to scale.
Her experience spans logistics, legal, and healthcare environments—industries where service quality, speed, compliance, and financial performance must work together. She is especially effective at identifying where revenue is leaking, where accountability is unclear, and where leadership needs a more reliable operating cadence.
Executive operationsRevenue optimizationFinancial oversightOrganizational scalingPerformance accountabilityStrategic execution
Clients turn to Niurka when the business is growing, but the operating model and financial visibility have not kept pace.
0215+ years leadership experience
Founder · People, Process & Performance Systems
Genesis Torres
Genesis transforms complex work into clear systems that teams can understand, follow, and improve.
Her leadership background includes multi-site healthcare and legal operations, with a deep focus on SOPs, training, onboarding, workflow design, service quality, and performance management. She combines a people-centered leadership style with the structure required to create real accountability.
SOP and workflow designTraining and onboardingPeople leadershipPerformance managementMulti-site operationsProcess improvement
Clients turn to Genesis when performance is inconsistent, managers need support, or important knowledge lives in people’s heads instead of reliable systems.
0315+ years leadership experience
Founder · Growth, Implementation & Strategic Partnerships
Aileen Medina
Aileen helps organizations move from ideas to implementation with speed, adaptability, and strong stakeholder alignment.
With leadership experience across logistics, healthcare, and legal operations, she brings a cross-industry perspective to growth challenges. Her ability to learn quickly, build trusted relationships, and solve problems in motion makes her a strong partner during expansion, restructuring, and operational change.
Growth implementationHealthcare operationsLegal operationsStrategic partnershipsChange leadershipRapid problem solving
Clients turn to Aileen when an important initiative needs momentum, cross-functional cooperation, and a leader who will stay close to the work.
How we work
Your vision. Our execution.
The work is collaborative, direct, and measurable. We create the structure, lead the implementation, and strengthen your team’s ability to sustain it.
- 01
Discover
We listen to leadership, review the operation, and understand what has already been attempted.
- 02
Diagnose
We identify the constraints creating the most risk, friction, delay, or financial impact.
- 03
Design
We establish priorities, owners, operating rhythms, measures, and a realistic execution roadmap.
- 04
Deliver
We work beside your team to implement, coach, measure, refine, and build lasting capability.
PPG insights
Practical thinking for leaders who are building.
Leadership
Leadership
When Is It Time to Hire a Fractional COO?
Seven signals that your organization has outgrown founder-led operations—and what stronger operating leadership can change.Read article ↗Financial Strategy
Financial Strategy
The Financial Visibility Growing Firms Need
Revenue alone cannot tell you whether growth is healthy. These are the numbers leaders need to see before making the next move.Read article ↗Operations
Operations
Why SOPs Fail—and How to Make Them Work
Documentation is only useful when the process is clear, owned, trained, measured, and connected to the real work.Read article ↗Frequently asked questions
Start with clarity.
Learn how fractional leadership works, what an engagement includes, and how we determine the right starting point.
View all FAQsWhat does “fractional leadership” mean?
Fractional leadership gives your organization access to experienced executive talent for a defined portion of time. You receive senior-level direction, decision support, and implementation leadership without adding a full-time executive position before the business is ready.
How is PPG different from a traditional consultant?
Traditional consultants often diagnose a problem and deliver recommendations. PPG works as an operating partner. We help set the direction, build the systems, lead the implementation, coach the people responsible, and measure whether the changes are producing results.
How do I know whether we need a fractional COO, CFO, or HR Director?
The right starting point depends on where the greatest constraint sits. If execution and accountability are the issue, a fractional COO may lead. If financial visibility is limiting decisions, a fractional CFO may be the priority. If hiring, management, or performance systems are inconsistent, HR leadership may create the fastest impact. Our initial assessment helps identify the correct mix.
What does an engagement typically include?
Every engagement is tailored, but most include an operational assessment, a focused action plan, clear success measures, recurring executive meetings, direct work with leaders and teams, and implementation support. The level of weekly involvement depends on the scope and urgency.
Your next stage needs a stronger operating partner.
Let’s build the organization your vision requires.
Tell us where the business is growing, where it feels stuck, and what your leadership team needs to accomplish next.